Account Director – Advertising, Communications, Marketing

Markstein is seeking a professional with 10+ years of experience. Account Director is responsible for the development of ongoing business relationships from the prospect stage through existing account management. The Account Director leads and  manages large pieces of business and client engagements. The position is responsible for the overall client satisfaction, quality of service, and on-time, on-budget completion of the agency’s services.

Responsibilities:

  • Be a positive, proactive and productive team member.
  • Build strong, trusting relationships that build hunger for bold, untested ideas.
  • Manage solid client relationships of large accounts and provide key strategic initiatives/thinking.
  • Oversee and manage account growth, client satisfaction, and retention.
  • Identify client’s needs and develop strategies to deliver business results.
  • Knows client’s bigger competitive environment.
  • Collaborate with all agency departments and subject matter experts.
  • Fosters innovative solutions and identifies short- and long-term opportunities.
  • Manage account P&L, including negotiating statements of work and retainers, making sure work is delivered on budget, invoicing clients according to the proper terms, and increasing ROI for the agency.
  • Monitor account profitability and identify opportunities to provide additional value to clients.
  • Control costs, such as write-offs and other unbillable areas.
  • Lead and make decisions independently, balancing the needs of the account, agency and team.
  • Serve as active liaison between assigned clients and agency team and leadership.
  • Plan all activities including goals, deliverables, schedules and budgets by managing the workflow process with support from agency departments and traffic.
  • Analyze and utilize data and research to inform strategies and decisions.
  • Set quality standards for the team and enforces adherence.
  • Prioritize projects and resources and ensure that teams are staffed appropriately and effectively.
  • Be well-informed on all accounts’ activities, thus anticipating challenges (internal or external) or client dissatisfaction and takes steps to remedy any such situation.
  • Ensure the use of “best practices” and effective processes across the department and agency.
  • Serve as a new business resource and actively pursue new revenue sources as well as participate in strategic development of new business, such as RFP responses and proposal writing.
  • Guide, advise, support, and mentor team members with the goal of developing the agency’s talent.
  • Own any other duties/responsibilities assigned by supervisor.

Qualifications and Prerequisites:

  • Minimum 7-10 years of agency (preferred) or related experience in an advertising, marketing or communications setting
  • Account management experience preferred
  • Must have a working knowledge of advertising, marketing, media planning and buying, media relations, social media, digital, creative, production, research, agency processes, finance, etc.
  • Proven track record developing successful strategies with integrated tactics and leading teams to garner measurable, positive results
  • Three plus years of management experience
  • Dedication to fostering a positive, supportive and entrepreneurial culture
  • Excellent communication skills, both written and oral
  • Knowledge of quality assurance process
  • Ability to develop strong relationships with clients by gaining trust and repeated successful delivery of expectations
  • Ability to foster strong, cohesive working interdisciplinary teams
  • Aptitude to define solutions that will generate measurable results for the client
  • Computer literate
  • Deadline-orientation and initiative in taking on new tasks and projects
  • Strong problem solving skills and detail oriented
  • Minimum of a Bachelor’s degree required

To apply, please send your resume to [email protected].

Birmingham, AL |

Washington, D.C. |

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