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Account Director – Communications, Marketing, Advertising

Markstein, a fully integrated communications agency located in Birmingham, Alabama, seeks a professional with 8-10 years of experience for an account director position. An account director oversees assigned agency accounts, including national campaigns, and serves as the primary point-of-contact for client relationships. An account director is responsible for the development of ongoing business relationships from the prospect stage through project execution and ongoing account management. The position is responsible for overall client satisfaction, quality of service, and on-time, on-budget completion of the agency’s services.


  • Be a positive, proactive and productive team member.
  • Build strong, trusting relationships that build hunger for bold, untested ideas.
  • Manage client relationships of large accounts and provide key strategic initiatives/thinking.
  • Oversee and manage account growth, client satisfaction and retention.
  • Identify client’s needs and develop strategies to deliver business results.
  • Know client’s competitive environment.
  • Collaborate with all agency departments and subject matter experts to formulate ideas and solutions.
  • Foster innovative solutions and identify short- and long-term opportunities.
  • Manage account P&L, including negotiating statements of work and retainers, ensuring work is delivered on budget, invoicing clients and increasing ROI for the agency.
  • Monitor account profitability and identify opportunities to provide additional value to clients.
  • Lead and make decisions independently, balancing the needs of the account, agency and team.
  • Serve as liaison between assigned clients and agency team and leadership.
  • Plan all activities including goals, deliverables, schedules and budgets by managing the workflow process with support from agency departments and traffic.
  • Analyze and use data and research to inform strategies and decisions.
  • Set and enforce quality standards for the team.
  • Prioritize projects and resources and ensure that teams are staffed appropriately and effectively.
  • Be well-informed on all accounts’ activities, anticipating challenges (internal or external) and taking steps to remedy any such situation.
  • Ensure the use of “best practices” and effective processes across the department and agency.
  • Serve as a new business resource and actively pursue new revenue sources as well as participate in strategic development of new business, such as RFP responses and proposal writing.
  • Guide, advise, support and mentor team members to develop the agency’s talent.
  • Own any other duties/responsibilities assigned by supervisor.

Qualifications and Prerequisites:

  • Minimum 8-10 years of agency (preferred) or related experience in an advertising, marketing or communications setting
  • Account management experience preferred
  • Must have a working knowledge of integrated communications needs, including marketing, media relations, advertising, media planning and buying, social media, digital, creative, production, research, etc.
  • Proven track record developing successful strategies with integrated tactics and leading teams to garner measurable, positive results
  • Three plus years of management experience
  • Dedication to fostering a positive, supportive and entrepreneurial culture
  • Excellent communication skills, both written and oral
  • Knowledge of quality assurance process
  • Ability to develop strong relationships with clients by gaining trust and delivering successes
  • Ability to foster strong, cohesive working interdisciplinary teams
  • Aptitude to define solutions that will generate measurable results for the client
  • Deadline-driven and initiative to take on new tasks and projects
  • Strong problem-solving skills and detail oriented
  • Minimum of a bachelor’s degree required

Job Type: Full-time, Hybrid/Remote

Markstein team members have the flexibility to either work in the home office in Birmingham, Alabama, remote or hybrid. Exceptional candidates from geographies outside of our office footprint will be considered. This position is not eligible for visa sponsorship.

Markstein prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Markstein conforms to the spirit as well as to the letter of all applicable laws and regulations.

Full Description in the Link Below
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